Knowledge Management

KnowledgeKnowledge management is an often neglected and underfunded business discipline by organisations. However, if you fail to capture, organise, and make available the knowledge and skills of your employees, you also fail to utilise valuable intellectual capital that can be turned into competitive advantage.

Capturing, organising, and making employees’ knowledge and skills widely available within your organisation can enhance the speed and quality of services, reduce costs, and increase efficiency and productivity. Knowledge management can also contribute to an agile workforce by ‘democratising’ knowledge and skills.

Knowledge management does require commitment, and investment, but organisations should consider the knowledge and skills of their employees valuable intellectual property, and a critical component of their business’ capital.

There is only one good, knowledge, and one evil, ignorance.
Socrates (470/469 – 399 BC), quoted in Lives of Eminent Philosophers by Diogenes Laertius

Knowledge management is a complex internal discipline, because its proper functioning relies on individual employees, organisational culture, well thought through knowledge management processes, and appropriate technologies working together.

My practical experience in understanding the ‘human factor’, and designing and implementing successful knowledge management processes and tools, can help avoid pitfalls and costly mistakes.

Whether setting up a knowledge management function for the first time, or reviewing an existing one, my insights can add value, and result in better business outcomes.


A selection of articles I published over the years which explore knowledge management, the issues it raises, and practical suggestions: