Knowledge management is an often neglected and underfunded business discipline by organisations. However, if you fail to capture, organise, and make available the knowledge and skills of your employees, you also fail to utilise valuable intellectual capital that can be turned into competitive advantage.
Capturing, organising, and making employees’ knowledge and skills widely available within your organisation can enhance the speed and quality of services, reduce costs, and increase efficiency and productivity. Knowledge management can also contribute to an agile workforce by ‘democratising’ knowledge and skills.
Knowledge management does require commitment, and investment, but organisations should consider the knowledge and skills of their employees valuable intellectual property, and a critical component of their business’ capital.
There is only one good, knowledge, and one evil, ignorance.
Socrates (470/469 – 399 BC), quoted in Lives of Eminent Philosophers by Diogenes Laertius
Knowledge management is a complex internal discipline, because its proper functioning relies on individual employees, organisational culture, well thought through knowledge management processes, and appropriate technologies working together.
My practical experience in understanding the ‘human factor’, and designing and implementing successful knowledge management processes and tools, can help avoid pitfalls and costly mistakes.
Whether setting up a knowledge management function for the first time, or reviewing an existing one, my insights can add value, and result in better business outcomes.
A selection of articles I published over the years which explore knowledge management, the issues it raises, and practical suggestions:
- The 2016 LexisNexis® and Janders Dean Legal Innovation Index (25 August 2016)
- Janders Dean Horizons Conference Sydney 2016 (29 July 2016)
- Janders Dean & Chicago-Kent College of Law Legal Horizons Conference Chicago 2016 (15 July 2016)
- Legal Innovation & Tech Fest Melbourne 2016 (21 May 2016)
- The LexisNexis® and Janders Dean Legal Innovation Index is back for 2016 (18 May 2016)
- Janders Dean Horizons Conference London 2016 (15 May 2016)
- The LexisNexis® Pacific and Janders Dean 2015 Legal Innovation Index (20 August 2015)
- Knowledge, people and technology (25 July 2015)
- Janders Dean Legal Knowledge & Innovation Thought Leadership Forum, London 2015 (16 May 2015)
- The best tweets from the US National Summit on Innovation in Legal Services (6 May 2015)
- A day in the life of KM, my way (6 May 2015)
- Knowledge, and the curse of apathy, insufficient budgets and resources constraints … (7 January 2015)
- Lawyers, knowledge and collaboration (5 December 2014)
- Lawyers, technology and culture (11 November 2014)
- Knowledge and diversity (26 September 2014)
- 7th Annual Janders Dean Legal Knowledge & Innovation Conference (22 September 2014)
- Knowledge management in the fast lane … (17 August 2014)
- Value-add knowledge management (13 May 2014)
- Project and knowledge management, legal costs and the wild-cards (1 December 2013)
- 6th Annual Janders Dean Legal Knowledge & Innovation Conference (22 September 2013)
- Is it time to shift focus? ‘Old school’ standard precedents vs process mapping (20 January 2013)
- Knowledge management is for firms of all sizes (2 March 2012)
- The evolution of knowledge management in law firms (3 November 2011)
- KM and training (and Neil Perry) (11 March 2010)
- KM and people (and culture) (26 January 2010)
- A better way to manage knowledge (19 January 2010)
- KM and technology (28 November 2009)
- KM professionals – be visible and tend to your ‘garden’ (21 November 2009)