Knowledge management is an often forgotten, neglected, or underfunded business discipline.
However, if you fail to capture, organise, and make available the knowledge and skills of your employees, you also fail to utilise valuable intellectual capital that can be turned into competitive advantage.
Capturing, organising, and making employees’ knowledge and skills widely available within your organisation can enhance the speed and quality of services, reduce costs, and increase efficiency and productivity. Knowledge management can also contribute to an agile workforce by ‘democratising’ knowledge and skills.
Knowledge management does require commitment, and investment, but smart organisations consider the knowledge and skills of their employees valuable intellectual property, and a critical component of their business’ capital.
There is only one good, knowledge, and one evil, ignorance.
Socrates (470/469 – 399 BC), quoted in Lives of Eminent Philosophers by Diogenes Laertius
Knowledge management is a complex internal discipline, often weighed down by the unpredictable ‘human factor’, because its proper functioning relies on individual employees, organisational culture, well thought through knowledge management processes, and appropriate technologies working together.